Legal

Electronic Fund Transfer Disclosure

Your rights and responsibilities for electronic fund transfers from your ITAM consumer account, under the federal Electronic Fund Transfer Act and Regulation E.

Last updated: May 5, 2026
This document is provided in English. Translations of other parts of the site are for convenience only; the English version governs.

1. Overview and applicability

This Electronic Fund Transfer Disclosure ("EFT Disclosure") is provided to you in accordance with the federal Electronic Fund Transfer Act ("EFTA") and Regulation E (12 CFR Part 1005). It explains your rights and responsibilities for electronic fund transfers ("EFTs") to and from your ITAM consumer account, including transfers initiated through the ITAM application, the PayServices Network, your Card (used as an identification credential), and other electronic means.

This Disclosure applies to consumer accounts. Business accounts are governed by the Wire Transfer Agreement, the ACH Authorization, and the Terms of Service.

2. Types of electronic fund transfers

You may use the ITAM application to perform the following types of electronic fund transfers:

  • Real-time transfers on the PayServices Network — send and receive funds with other ITAM users, merchants, and PayServices Network participants;
  • Card-authorized transfers — initiate electronic credit transfers using your Card as an identification credential at PayServices Network points of acceptance;
  • Direct deposit and ACH transfers — receive payroll, government benefits, or other electronic deposits, and authorize one-time or recurring ACH debits;
  • Bill payments — schedule one-time or recurring payments to billers and merchants;
  • International transfers — send and receive funds across borders through ITAM Financial Hubs.

Wire transfers are governed separately by the Wire Transfer Agreement; ACH origination by businesses is governed separately by the ACH Authorization.

3. Limits on transfers

For security and compliance reasons, we may impose limits on the number, frequency, or amount of transfers you may make. These limits are disclosed in the ITAM application and may change from time to time. We may also temporarily reduce or suspend your limits if we suspect fraud, unauthorized activity, or violation of these Terms.

4. Fees

Fees for electronic fund transfers are described in the Fee Schedule. Where applicable, fees and FX rates are also disclosed in-app before you confirm the transaction.

5. Documentation of transfers

5.1 Receipts

You will receive an electronic receipt at the time you initiate an EFT through the ITAM application or your Card. Receipts are stored in your transaction history within the ITAM application.

5.2 Periodic statements

You will receive a periodic statement at least monthly for each month in which an EFT occurs, and at least quarterly otherwise. Statements are provided electronically through the ITAM application unless you request a paper copy (paper statement fees apply per the Fee Schedule).

5.3 Preauthorized credits

If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can verify whether the deposit has been received by checking your transaction history in the ITAM application or by contacting us.

6. Your liability for unauthorized transfers

Tell us AT ONCE if you believe your ITAM credentials, Card, or PIN have been lost or stolen, or if you believe an unauthorized electronic fund transfer has been made from your account. Notifying us promptly is what limits your liability under the rules below.

Authorized transactions are your responsibility. Any transaction you authorize — including any transaction initiated using your credentials, Card, PIN, biometrics, or device by a person you have permitted to use them — is a valid transaction and is your responsibility, in full, regardless of subsequent regret or dispute. We will process valid authorized transactions in accordance with their terms unless you place a stop-payment order in time and in the form required (see the Terms of Service and the Wire Transfer Agreement for stop-payment procedures).

Unauthorized transactions — statutory liability caps. For consumer accounts covered by Regulation E, the U.S. Electronic Fund Transfer Act caps your liability for unauthorized electronic fund transfers as follows. These figures are the maximum amounts the law permits us to charge to a consumer; they apply regardless of any provision of these Disclosures that might suggest otherwise:

  • If you notify us within 2 business days after you learn of the loss or theft of your credentials or Card, your liability is capped at $50.
  • If you do not notify us within 2 business days, and we can prove that we could have prevented the unauthorized use had you notified us, your liability may be as much as $500.
  • If your statement shows transfers you did not make and you do not notify us within 60 days after the statement was made available, you may bear the full loss for transfers occurring after the 60-day period if we can prove that we could have stopped the loss had you notified us in time.
  • If a good reason (such as a long trip or hospital stay) kept you from notifying us, we will extend these timeframes.

These statutory caps apply to consumer accounts to the extent required by Regulation E. They are caps on your liability — not guarantees by us, and not a representation that we will reimburse losses outside what the law requires.

Outside the protected scope. For any matter that is not within the protected scope of Regulation E — including without limitation business accounts (which are governed by Article 4A of the Uniform Commercial Code, the Wire Transfer Agreement, the ACH Authorization, and the NACHA Operating Rules), authorized transactions, transactions initiated by a person to whom you gave access to your credentials or device, and any loss caused by your own negligence or breach of these Disclosures — PayServices Bank assumes no responsibility for losses except as prescribed by applicable law. Where the law does not require us to bear a loss, the loss is not ours to bear.

7. In case of errors or questions about your electronic transfers

Telephone us at the number in the ITAM application, write us at the address below, or email info@payservices.com as soon as you can if you think your statement or receipt is wrong, or if you need more information about a transfer listed on the statement or receipt.

We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared.

You will need to:

  1. Tell us your name and account number;
  2. Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information;
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

Investigation timeline. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

8. Disclosure of account information to third parties

We will disclose information to third parties about your account or the transfers you make:

  1. Where it is necessary to complete transfers;
  2. To verify the existence and condition of your account for a third party such as a credit bureau or merchant;
  3. To comply with government agency or court orders, subpoenas, or other lawful process;
  4. If you give us written or electronic permission;
  5. As otherwise described in our Privacy Notice.

9. Business days

For purposes of this Disclosure, our business days are Monday through Friday, excluding U.S. federal holidays. Real-time transfers on the PayServices Network are processed continuously; however, certain operational items (such as error investigations and statement generation) follow business-day timing.

10. Contact us

PayServices Bank
EFT Error Resolution
950 W Bannock Street, Suite 1100
Boise, Idaho 83702-6140
United States

info@payservices.com