Legal

Accessibility Statement

How we design the ITAM application and the itam.world website to be accessible to people with disabilities, what standards we conform to, and how to report a barrier or request an accommodation.

Last updated: May 5, 2026
This document is provided in English. Translations of other parts of the site are for convenience only; the English version governs.

1. Our commitment

PayServices Bank is committed to making the ITAM application and the itam.world website (together, the "Services") accessible to people with disabilities. We design, develop, and operate our Services to be used by the widest possible audience, including people who use assistive technology.

This Statement describes how we approach accessibility, what standards we conform to, and how to report a barrier or request an accommodation.

2. Standards we conform to

We design and test our Services against the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA conformance level, the international standard published by the World Wide Web Consortium (W3C). Where features are subject to specific U.S. or non-U.S. accessibility regulations, we additionally apply the requirements of those regulations, including:

  • Title III of the Americans with Disabilities Act (42 U.S.C. § 12181 et seq.) and U.S. Department of Justice guidance on web accessibility for places of public accommodation;
  • Section 504 and Section 508 standards, where applicable;
  • The European Accessibility Act (Directive (EU) 2019/882) and its national-law transpositions, applicable to e-commerce and consumer banking services in the European Economic Area as of 28 June 2025;
  • The UK Equality Act 2010 reasonable-adjustments duty, where applicable;
  • Apple's App Store and Google Play store accessibility submission requirements.

3. Accessibility features

We work to ensure that our Services include:

  • Keyboard navigation — all functionality is operable through a keyboard, without requiring specific timing for individual keystrokes (WCAG 2.1.1, 2.1.2);
  • Screen reader support — semantic HTML, ARIA landmarks, alternative text on meaningful images, and announced state changes for VoiceOver, TalkBack, NVDA, and JAWS;
  • Sufficient color contrast — text has a minimum contrast ratio of 4.5:1 against its background (WCAG 1.4.3);
  • Resizable text — text can be resized up to 200% without loss of content or functionality (WCAG 1.4.4);
  • Multilingual support — the website is available in English, Spanish, French, Dutch, Portuguese, Hebrew, Arabic, Russian, Chinese, Hindi, Urdu, Bengali, Punjabi, Japanese, and German, with right-to-left support for Arabic, Hebrew, and Urdu;
  • Reduced-motion support — animations are reduced or removed where the user has set a system preference for reduced motion;
  • Clear, plain-language disclosures — required regulatory disclosures are written to be understandable, with defined terms and cross-references where helpful.

4. Known issues and limitations

We continually test and improve our Services, but we recognize that some areas may not yet meet our accessibility goals. Where we are aware of an issue that materially affects access for a user with a disability, we identify the issue, prioritize a fix, and provide an alternative means of access until the issue is resolved.

If you encounter a barrier we have not yet addressed, please tell us using the contact information below. We treat each report as a priority and respond within ten (10) business days.

5. Alternative formats and accommodations

If a feature, document, or disclosure on our Services is not accessible to you, we will provide an alternative means of accessing the same information at no additional cost. To request:

  • A document in an alternative format (large print, plain text, audio, or other);
  • Live human assistance in completing an account-opening, transaction, or dispute-resolution flow;
  • A reasonable accommodation for any other interaction with us;

contact us using the information in Section 7 below. We will work with you to provide the accommodation promptly.

6. Third-party content and services

Some content on our Services originates from third parties (for example, embedded video players, payment-processing partners, identity-verification providers, or content from other banks on the PayServices Network). We do not control the accessibility of third-party content. Where a third-party component is required to use an essential feature of our Services and is not accessible to you, we will provide an alternative means of completing the relevant task.

7. How to report a barrier or request an accommodation

If you encounter an accessibility barrier on the ITAM application or on itam.world, or if you wish to request an accommodation, please contact us:

PayServices Bank — Accessibility
950 W Bannock Street, Suite 1100
Boise, Idaho 83702-6140
United States

Email: info@payservices.com
General support: info@payservices.com

Please include in your report: the page, screen, or feature that is not accessible to you; the assistive technology you are using (if any); and a description of the barrier you encountered. We will respond within ten (10) business days.

If you are not satisfied with our response, you may also contact the U.S. Department of Justice, Civil Rights Division, Disability Rights Section (ada.gov), or the equivalent enforcement authority in your country.